Terms and Conditions

Australian Consumer Law (ACL)

Nothing in these Terms limits or excludes any rights or guarantees you may have under the Australian Consumer Law.

Scope of Services

We provide professional cleaning services, including:

• Carpet Cleaning
• Carpet Steam Cleaning
• Upholstery & Sofa Cleaning
• Rug Cleaning
• Mattress Cleaning
• Curtain Cleaning
• Tile & Grout Cleaning
• End of Lease Cleaning
• Residential Cleaning
• Commercial Cleaning

Service Limitations & Risks

Although every service is carried out with reasonable care and professional skill, cleaning outcomes cannot always be guaranteed.

Customers acknowledge that:

• Some stains, odours, marks, mould, or discolouration may not be completely removable.
• Fabrics and materials can react differently to cleaning solutions or moisture.
• Existing wear, weakness, fading, shrinkage, or damage may become more noticeable after cleaning.
• Colour, texture, or appearance may change due to the age or condition of the material.
• Drying times vary depending on weather, humidity, ventilation, and the type of material cleaned.
• Stains or odours may reappear due to wicking or deep contamination.

We are not responsible for dissatisfaction with cleaning results where reasonable care and skill have been exercised.

Quotes & Pricing

Quotes provided by phone, email, website, or online are estimates only.

The final price may vary depending on the actual condition, size, accessibility, and scope of the work.

Exact pricing can only be confirmed after inspection by the attending technician.

Roof & Ceiling Access

Where access to a roof, ceiling, attic, or roof cavity is required to complete a service, customers acknowledge that these areas may contain hidden defects or age-related weaknesses.

Despite exercising reasonable care, cracking or structural damage may occur because of the existing condition of the property. We are not liable for damage arising from pre-existing defects or structural deterioration.

Customer Responsibilities

The Customer confirms that they:

• Are the owner, occupier, or otherwise authorised to request the service.
• Provide safe, legal, and unobstructed access.
• Remove valuable, fragile, or breakable items from the work area before service begins.
• Inform us of any existing damage, hazards, special materials, or access restrictions before work commences.

Storage of Customer Items

Where rugs, curtains, or other items are left with us for cleaning, complimentary storage is available for up to 21 days after notification that the items are ready for collection.

After this period, reasonable storage charges may apply. Uncollected items may be disposed of where permitted by law after reasonable notice has been provided.

Contractors

We may engage qualified employees or independent contractors to perform services on our behalf.

Where required by law, contractors will hold appropriate licences and insurance. We do not authorise unlawful or unlicensed work.

Damage & Liability

We are not liable for:

• Pre-existing damage, hidden defects, or normal wear and tear.
• Colour fading, shrinkage, fabric distortion, or deterioration caused by age or previous treatments.
• Damage resulting from inaccurate or incomplete information provided by the customer.
• Accidental damage occurring while moving furniture or personal belongings at the customer’s request.
• Any indirect, incidental, or consequential loss.

If there are items that must not be moved, customers must notify us before work begins.

Complaints

Any concerns regarding the service must be reported within 24 hours of completion.

Complaints made after this period may not be accepted, as conditions may have changed following the completion of the service.

Cancellations & Call-Out Fee

A minimum of 24 hours’ notice is required to cancel or reschedule a booking.

A $120.00 (including GST) call-out fee may apply if:

• the booking is cancelled on the day of service;
• access cannot be gained to the property;
• the customer is unavailable at the scheduled appointment; or
• the property is not ready for the booked service.

Payment Terms

Unless otherwise agreed in writing, payment is due immediately upon completion of the service.

Recovery costs, collection fees, and applicable interest may be charged on overdue accounts where permitted by law.

Force Majeure

We are not responsible for delays or failure to perform services due to circumstances beyond our reasonable control, including severe weather, natural disasters, illness, emergencies, transport disruptions, or government restrictions.

Governing Law

These Terms are governed by the laws of the Australian State or Territory in which the services are provided. Any dispute shall be subject to the jurisdiction of the courts of that State or Territory.

Customer Acceptance

By requesting a quote, booking a service, accepting an invoice, or making payment, you confirm that you:

• Have read and understood these Terms & Conditions.
• Accept the limitations and risks associated with professional cleaning services.
• Authorise SONIC MAINTENANCE PTY LTD to carry out the requested services.
• Consent to the collection, use, and disclosure of your personal information in accordance with our Privacy Policy.